Tour Terms & Conditions

1) Prices
Prices do no include fares to / from your accommodation to / from your pick up / drop off point, drinks, snacks, optional entrance fees and personal items.

2) Bookings
Advance booking only.
Payment must be made in full at time of booking
A booking is accepted as confirmed when payment for each member of the party is made in full to Discover Dorset or its Agents

3) Tickets
You need a booking reference number to travel on Discover Dorset’s tours.
Where bookings are made by telephoning Discover Dorset, tickets will only be emailed where requested.
Where two or more persons are included on the same ticket or booking reference, the person purchasing the ticket or issued with a booking reference shall be deemed to do so on the basis that he acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
Tickets are not transferable. They may only be used by the passenger for whom the ticket was bought.
Under 18 year olds must be accompanied by an adult of 18 years or over who is willing to take responsibility and have a legal Duty of Care, to supervise the child throughout the day.

4) Cancellation of bookings and refunds
If you have to cancel your booking you must notify us immediately. In the event of cancellation more than 48 hours prior to due departure, a £5 handling charge (for administration) shall apply unless you reschedule your tour for another day, subject to availability.
Cancellation refunds cannot be made within 48 hours of the departure date and time.
We shall not make refunds in any other circumstances. In particular, no refund will be made after the scheduled date or time of departure. Missed departures shall be treated as cancellations. We cannot be responsible for failure of public transport or traffic delays which may prevent you from taking the tour.
Notice of cancellation is deemed to have been received when it is acknowledge by us, either verbally or in writing.

Read more about COVID-19 cancellations in 13) below.

5) Responsibilities of the passenger
Passengers should aim to be at the pick up point for their tour at least 5 minutes prior to their scheduled departure time. We cannot guarantee that your seat will not be given to another passenger if you arrive later than the scheduled departure time and no liability will be accepted in such circumstances.
Passengers must allow plenty of time to return in time to connect with any other form of transport. We do not accept responsibility for any delays caused by circumstances beyond our control.
Passengers must also look after their personal effects at all times whilst at the pick up point, at the stops and on the minibus.
Stops are made during the tour for sightseeing and refreshment. You must return to the minibuses punctually within the time allowed for those stops. Your minibus may have to leave without you if your return is overdue and we shall not be liable for the consequence.

6) Personal luggage and effects
Passengers are permitted to carry in the minibus one small bag each.
Passengers are responsible for their luggage and personal effects at all times whilst at the pick up point, at the stops and in the minibus.
We will not be liable for loss or damage to luggage or its contents or personal effects resulting from carrying or leaving any luggage or personal effects on our minibuses.

7) Accident or Loss
We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited to a maximum of the refund of the tour cost.
We shall not be liable for any loss, consequential loss, inconvenience or delay arising out of the breakdown or failure of any vehicles or from circumstances beyond our control.

8) Personal Insurance
Personal insurance is not included. Passengers are advised to arrange their own personal insurance cover.

9) Nuisances
In the interests of all passengers the following rules apply:-
Smoking and vaping – you are not permitted to smoke or vape whilst on board our minibuses but all tours make frequent stops.
Alcoholic drinks – you are not allowed to take into our minibuses any alcoholic drinks for the purpose of consuming them, nor to drink such drinks on our minibuses or to remain on the vehicle when in the opinion of the driver you are under the influence of alcoholic drink.
Drug and Solvent Abuse – you are not permitted to board or remain on board our minibuses whilst under the influence of drugs and / or solvents.
Failure to comply with any of the above may result in you being required to leave the minibus in the interests of fellow passengers. Should this happen you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you.

10) Changes to tours and excursions
Every care will be exercised in the arrangement of tours. However, we will not be liable for unexpected and unforeseen circumstances beyond our control.
Changes may be made to tours to respond to unexpected and unforeseen circumstances. Your driver has to exercise his/her discretion on the effects which these may have on the tour.
If we fail for whatever reason within our control to complete a tour we will provide suitable alternative transport but our liability shall be limited to the cost of providing transport to the agreed drop off points. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss.
Each tour operates subject to sufficient demand. We reserve the right to cancel or alter arrangements. In this event all monies paid will be refunded.
In the event that an advertised place of interest shall be closed every endeavour shall be made to substitute an alternative but the company reserves the right to cancel or alter arrangements.
The published pick up and drop off times are approximate only. We do not undertake that tours will start or return at the times specified in our brochures and leaflets. We have no liability for any loss, damage, delay, inconvenience or direct or consequential loss caused as a result of the late departure or return of a tour.

11) General conditions
No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of the owners of Discover Dorset.
We may at our discretion require any person to withdraw from any tour at any time if we deem their acts offensive or a nuisance to other passengers. Should this happen you will not be entitled to any refund or compensation and we shall be under no further obligation or liability to you.
Any complaint should, in the first instance be communicated the driver. Should the matter remain unresolved then passengers must report the matter to Discover Dorset without delay with confirmation in writing not later than 7 days from the return of the tour.

12) Governing Law
These conditions shall be governed in all respects by English Law. Any passenger bringing an action against us submits to the jurisdiction of the English Courts.

13) COVID-19
Our tours are Good to Go!
Face coverings are not mandatory on public transport outside of London, so you do not have to wear one by law on our vehicles. However the government recommends that people wear face coverings in enclosed or private spaces where they are mixing with people they do not know.
There will be no capacity restrictions on the vehicle other than the number of seats.
There is hand sanitiser available on all of our buses.
If government guidelines change and directly because of that a tour is cancelled or the passenger has to cancel, all monies paid will be refunded.
Updated: 3 February 2022.